Concept House and Sefton Road Surgery is committed to improving the experience of using the surgery for our patients and their carers, wherever possible.
On this page, we will list examples of where your valuable feedback has helped us to make the improvements you wanted.
Addition to the Clinical Team (May 2022)
You said: Patients are less happy about the experience of making an appointment
We Listened: We have employed an Advanced Nurse Practitioner (ANP), Sarah Maddison (joining June) and a GP, Dr Sarah Popplewell (joining August).
- This means we have more clinical appointments available which should improve continuity of patient care
- We no longer need to employ locums to cover leave, which should improve the continuity of patient care