In May 2022, 140 patients did not attend their appointment

Medical Health Care. Medical or Healthcare concept with a stethoscope and the message Missed Appointment royalty free stock photography

 

Each appointment is a valuable opportunity for our patients. We aim to provide all our patients with the best possible service and to achieve this we need your cooperation

If you are unable to keep your appointment, please make every effort to cancel it well in advance so that it may be offered to someone else. Non-attendance and cancellations at short notice without a valid reason deprives other patients of essential medical services.

 

POLICY FOR FAILURE TO ATTEND

The first time a patient fails to attend a booked appointment we will send them a DNA (did not attend) letter reminding them that in future they must cancel
appointments if they are unable to attend.

After three DNA's we will consider advising you to register with another surgery. To avoid being sent a DNA letter please ensure that you cancel your appointment a minimum of an hour before the appointment time. Anything cancelled after this time could count as a DNA.